At Paristan, customer satisfaction is our priority. This Return and Refund Policy outlines the terms and conditions for returns, refunds, and exchanges to ensure a smooth shopping experience.

1. Eligibility for Returns

You can return products under the following conditions:

  • The return request is initiated within 7 days of delivery.
  • The product is unused, unwashed, and in its original condition, including packaging, tags, and accessories.
  • The product received is damaged, defective, or incorrect.

Note: Certain products, such as innerwear, lingerie, personal care gadgets, and beauty tools, are non-returnable due to hygiene concerns.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  • Products damaged due to improper handling by the customer.
  • Custom-made or personalized products.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us:
    • Email us at support@paristan.com with your order ID, reason for return, and supporting pictures (if applicable).
    • Alternatively, you can use the “Request Return” option in your account dashboard.
  2. Approval:
    • Once your return request is approved, you will receive instructions for returning the product.
  3. Pack the Item:
    • Ensure the item is securely packed to avoid damage during transit.
  4. Shipping:
    • For domestic returns, we will arrange a pick-up in most locations. In remote areas, you may need to ship the item to our address.
    • For international returns, the customer is responsible for return shipping charges.

4. Refund Policy

  • Refund Method: Refunds will be processed to the original payment method or as store credit, as per your preference.
  • Refund Timeline:
    • Domestic Orders: Refunds are processed within 7-10 business days after the returned item is received and inspected.
    • International Orders: Refunds may take 10-15 business days due to additional processing time.

Note: Shipping charges (if any) are non-refundable unless the return is due to an error on our part.

5. Exchange Policy

  • Eligibility: Exchanges are available for size or color issues, provided the desired product is in stock.
  • Process: Initiate an exchange request via email or your account dashboard.

If the requested product is unavailable, you can opt for a refund or store credit.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery with clear pictures of the product and packaging.
  • We will prioritize a replacement or refund for such cases.

7. Cancellations and Modifications

  • Before Shipment: Orders can be canceled or modified before they are shipped by contacting our customer support team.
  • After Shipment: Once the order is shipped, cancellations or modifications are not possible.

8. Store Credit

In some cases, we may issue store credit instead of a refund. Store credits can be used for future purchases and are valid for 6 months from the date of issue.

9. Late or Missing Refunds

If you haven’t received your refund within the expected time:

  1. Check with your bank or payment provider.
  2. Contact our support team for assistance.

10. Contact Us

For any return or refund inquiries, please reach out to us:

At Paristan, we strive to ensure a hassle-free shopping experience. Your satisfaction is our success!